As a parent, your child’s safety is always your top priority. That’s why it’s concerning when a beloved brand like Mockingbird announces a product recall. Recently, Mockingbird strollers have been recalled due to potential safety issues with their frames. If you own one of their strollers, it’s crucial to stay informed about the recall details, how it affects your product, and the necessary steps to take. This article will guide you through everything you need to know about the Mockingbird stroller recall.
What Is the Mockingbird Stroller Recall?
In November 2022, Mockingbird voluntarily recalled certain models of their strollers, specifically the Single-to-Double strollers, due to a frame cracking issue. This recall came after reports from customers indicated that the stroller’s frame could potentially crack, posing a risk of injury to children using them. Mockingbird took action to prevent further incidents by recalling nearly 150,000 units.
Why Was the Stroller Recalled?
The recall was prompted by consumer reports that revealed cracks developing in the aluminum frame of the Single-to-Double strollers. This defect raised concerns that the stroller could collapse, posing a serious injury risk, especially to children riding in them. In total, there were 138 reports of cracks, including eight injuries, most of which involved minor scratches or bruises. Mockingbird responded quickly to ensure that safety measures were in place for the affected products.
Which Strollers Are Affected by the Recall?
Affected Models and Lot Numbers
The recall specifically targets Mockingbird Single-to-Double strollers, sold from March 2020 through September 2022. The lot numbers for the recalled strollers range from 20091 to 22602. These strollers come in black and silver frames, with various color choices for the seat and canopy, including light green, light blue, dark blue, pink, and black.
How to Identify If Your Stroller Is Affected
To check if your Mockingbird stroller is part of the recall, locate the five-digit lot number on the product label. This label is located near the top of the stroller’s basket on the left side of the frame. If the number falls within the recalled lot range, your stroller may be affected. Alternatively, you can use Mockingbird’s online recall tool to verify your stroller’s lot number.
What Should You Do If Your Stroller Is Affected?
Stop Using the Stroller Immediately
If your stroller is part of the recall, stop using it immediately. The issue with the frame cracking makes the stroller unsafe until the issue is addressed. Continuing to use it could lead to further damage or a potential accident. Safety first is the most important priority here.
How to Get a Free Frame Reinforcement Kit
Mockingbird has offered a solution for the affected strollers: a free frame reinforcement kit. This kit contains two frame clamps that users can attach to their stroller to reinforce the frame and prevent further issues. The kit is easy to install and will restore the stroller’s safety, allowing it to be used once again.
How to Obtain the Reinforcement Kit
You can request your free frame reinforcement kit directly from Mockingbird. There are several ways to do this:
- Online: Visit their product recall page and follow the instructions to request the kit.
- By Phone: Call Mockingbird’s customer service at 877-274-3240 (Monday to Friday, 9 AM to 5 PM ET).
- By Email: Reach out via email at [email protected].
Installing the Frame Reinforcement Kit
Once you receive your reinforcement kit, you’ll need to install the frame clamps onto your stroller. This is a straightforward process and Mockingbird provides clear instructions to ensure proper installation. After attaching the clamps, your stroller will be safe to use again. Make sure the clamps are securely fastened to avoid any potential issues.
Are Other Mockingbird Strollers Affected?
Expansion of the Recall
In March 2023, Mockingbird expanded the recall to include an additional 25,400 Single strollers. These units also showed signs of cracking in the frame, although no injuries were reported with these strollers. If you own a Mockingbird Single stroller, it’s a good idea to check whether your stroller is part of this second wave of the recall.
Can I Still Use My Stroller Without the Reinforcement Kit?
No, it is unsafe to use the affected strollers without the reinforcement kit. Until the frame clamps are installed, the stroller may pose a fall risk to your child. Mockingbird strongly advises all affected customers to refrain from using their strollers until the proper modifications are made.
Will I Get a Refund or Replacement?
No Refunds or Replacements Offered
Mockingbird is not offering a refund or replacement for the recalled strollers. Instead, they are providing the free frame reinforcement kit to fix the issue. The company believes that this solution will effectively address the problem and ensure the stroller’s safety. Therefore, a refund or replacement is not deemed necessary.
Why Isn’t Mockingbird Offering a Refund?
Mockingbird has stated that the issue with the stroller can be easily corrected with the installation of the reinforcement kit. They believe that this is the most efficient solution and that the strollers, once reinforced, will be as safe as ever. Their decision not to offer a refund or replacement stems from the simple repair solution that the reinforcement kit provides.
What if I Bought My Stroller from Target?
Discontinuation of Mockingbird Strollers at Target
If you purchased your Mockingbird stroller at Target, you may have noticed that Target has stopped selling the brand’s strollers. This may be related to the ongoing recall. However, Mockingbird has reassured customers that all strollers available for sale are not part of the recall. If you have an affected model, you should already have received notice from the company or be aware of the recall from this article.
What Should I Do If I Have Concerns or Questions?
Contacting Mockingbird
If you have any concerns about the recall or need further assistance with your recalled stroller, you can easily get in touch with Mockingbird. The company offers several ways to reach them:
- Phone: Call their customer service team at 877-274-3240 (Monday to Friday, 9 AM to 5 PM ET).
- Email: You can email them at [email protected] for inquiries or concerns.
- Website: Visit their official website and click on the “Product Recall” section at the bottom of the page.
How Can I Ensure My Stroller Is Safe in the Future?
Regular Safety Checks
To avoid any potential safety hazards, it’s important to regularly inspect your stroller. Check for any visible signs of wear or damage, especially in the frame. If you notice anything unusual, contact Mockingbird immediately for advice.
Stay Informed About Recalls
One way to stay on top of any product issues is by registering your stroller with the manufacturer. This way, the company can notify you directly if there are any recalls. You should also follow brands on social media or subscribe to recall notification websites to stay updated on product safety news.
Alternative Stroller Options
If you decide to replace your Mockingbird stroller due to safety concerns or if you simply prefer a different option, there are plenty of safe and reliable alternatives available. Some other popular stroller brands include UPPAbaby, Bugaboo, and Chicco. These brands also prioritize safety and offer high-quality strollers for parents.
Conclusion: What You Need to Do Now
If you own a Mockingbird stroller, the important next step is to check if it is part of the recall. If it is, stop using it immediately, request your reinforcement kit, and follow the instructions to install the clamps. This simple action will make your stroller safe again.
Mockingbird’s decision to address the issue through the frame reinforcement kit is a practical solution to ensure their customers’ safety. While refunds or replacements aren’t offered, the company is committed to making sure their products meet high safety standards.